Refund Policy

Effective October 17, 2026

Section passes

Within 7 days: full refund

If you ask within 7 days of purchase, we'll refund a section pass in full. You don't need to give a reason. When the refund is issued, access to that section ends.

After 7 days

After 7 days, passes aren't refundable, including for time you didn't use. The exception is when a problem on our side kept you from using the section for a significant part of your pass. In that case, we'll extend your access or refund you for the affected time.

Nothing renews automatically

Each pass is a one-time payment. We never charge you again unless you choose to buy another pass, so there's nothing to cancel.

Recommended books

Books recommended in Clarion are bought directly from the store or publisher linked, not from Clarion. Returns and refunds for those books are handled by that store under its own policy.

Duplicate or mistaken charges

If you were charged twice or charged by mistake, contact us and we'll refund the extra charge in full, whenever you notice it.

How to request a refund

Email support@useclarion.com from the address on your Clarion account and tell us what you bought and when. You can also call +1 (657) 684-9006. We reply within 2 business days.

Approved refunds go back to the original payment method through Stripe. They usually appear on your statement within 5 to 10 business days, depending on your bank.

Please contact us before disputing a charge

If something looks wrong with a charge, contact us first. We can usually fix it faster than a bank dispute, and it keeps your account in good standing.

Your legal rights

This policy doesn't limit any rights you have under the law where you live.